FAQ

How long will it take for my order to be shipped?

We strive to process and ship orders within 1-2 business days. Delivery times vary depending on your location and the shipping method. We look for the most efficient shipping method for each order. For more information, please check our SHIPPING & RETURNS page.
What is your return policy?

Please see our SHIPPING & RETURNS page for more details.
How can I track the status of my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination. Please refer to our CONTACT page and get in touch with our team for more information.
How can I contact your customer support team?

Our dedicated customer support team is available to assist you. You can reach us through our CONTACT page, where you can submit a message, or via email at support@iExplore.store. We strive to respond to all inquiries within 24 hours.
How do you protect my personal information and ensure the safety of online transactions?

At our online store, we prioritize the security and privacy of our customers. We implement industry-standard encryption technology to protect your personal data and use secure payment gateways for all online transactions. Rest assured that your information is handled with utmost care and confidentiality. For more details, please refer to our STORE POLICY page.
How can I stay updated on new items and promotions?

We have a newsletter that you can subscribe to for the latest updates on new items, exclusive promotions, and special offers. Simply enter your email address in the newsletter signup section located at the bottom of our website to join our mailing list. Don't miss out on exciting product launches and deals – subscribe today and be the first to know about our newest arrivals and promotions!
Do I need to become a member to make a purchase?

No, you don't have to become a member. We've designed the checkout process to be seamless and easy. Simply provide your email for order confirmation and your shipping address at the checkout, and you're all set to make a purchase. Your convenience is our priority!